Last updated: February 2026
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
The Agreement consists of your subscription plan, these Terms and Conditions, any applicable Service Level Agreement, the Privacy Policy, and any documents referenced herein. By subscribing to or using the Services, you accept and agree to be bound by this Agreement.
By completing the online subscription process, the Subscriber agrees to these Terms and Conditions. The Subscriber must provide accurate and complete registration information and keep such information up to date.
The Subscriber selects a subscription plan at the time of registration. Available plans and their included allowances are published at host.video/pricing.
Subscriptions renew automatically at the end of each billing period (monthly or annually, depending on the plan selected). Either party may terminate the Agreement by providing written notice at least one calendar day before the end of the current billing period.
The Provider shall:
The Subscriber shall not:
The Services are offered on a tiered subscription basis. Each plan includes defined storage and bandwidth allowances. If the Subscriber's usage reaches the plan limit, playback and delivery will pause until the next billing period unless the Subscriber has opted in to overage billing.
Subscribers may opt in to overages at any time from their dashboard. When overages are enabled, usage beyond the plan allowance is billed at the published overage rate, subject to any spend cap configured by the Subscriber.
Fees are as published at host.video/pricing at the time of subscription or renewal. All fees are exclusive of applicable taxes.
The Subscriber may upgrade their plan at any time, with the new plan taking effect immediately and fees prorated for the remainder of the billing period. Downgrades take effect at the start of the next billing period.
Overage charges, where opted in, are invoiced at the end of each billing period. The Subscriber may set a spend cap to limit overage charges. Once the spend cap is reached, playback and delivery will pause until the next billing period or the cap is increased.
All fees are non-refundable except where required by applicable law. No refunds or credits will be issued for partial billing periods.
The Subscriber retains all rights in Subscriber Content. By uploading content to the Services, the Subscriber grants the Provider a non-exclusive, worldwide licence to host, store, process, and deliver such content solely for the purpose of providing the Services.
All intellectual property in the Services, including software, APIs, documentation, and trademarks, remains the property of the Provider. The Subscriber is granted a non-exclusive, revocable, non-sublicensable licence to use the Services during the term of the Agreement.
The Services include automated processing features such as transcription, summarisation, chapter generation, and semantic search. Subscriber Content may be processed by these features as part of the normal operation of the Services.
Automated processing of Subscriber Content is performed solely for the purpose of providing Service features to the Subscriber. Subscriber Content is not used for training machine learning models or any purpose other than delivering the Services.
The Services include server-side analytics derived from CDN access logs. No third-party tracking scripts or cookies are injected into video embeds or player pages. Analytics data generated from Subscriber Content belongs to the Subscriber and is available via the dashboard and API.
The Subscriber may configure custom domains for content delivery through the Services. SSL/TLS certificates are provisioned automatically for configured domains. The Subscriber is responsible for DNS configuration and maintaining valid domain ownership.
Either party may terminate the Agreement by providing written notice in accordance with Section 3.3.
The Provider may suspend or terminate the Subscriber's access immediately if the Subscriber breaches these Terms and Conditions, including but not limited to non-payment of fees or violation of Section 4.2.
Upon termination, the Subscriber's account will be deactivated. Subscriber Content will be retained for 30 days following termination, after which it may be permanently deleted. The Subscriber is responsible for exporting any content prior to termination.
The Services are provided "as is" and "as available." The Provider makes no warranties, express or implied, regarding the Services, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by applicable law, the Provider's total liability under or in connection with this Agreement shall not exceed the amounts paid by the Subscriber in the twelve (12) months preceding the event giving rise to the claim. The Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
The Provider processes personal data in accordance with the Privacy Policy and applicable data protection legislation, including the GDPR where applicable. By using the Services, the Subscriber acknowledges and agrees to the data practices described in the Privacy Policy.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
The Provider may amend these Terms and Conditions from time to time. Material changes will be communicated to the Subscriber via email or through the Services. Continued use of the Services following notification of changes constitutes acceptance of the amended terms.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, understandings, and representations.
host.video is operated by Ittybit Ltd, registered in England and Wales (Company No. 13198590), 107 Cheapside, London, EC2V 6DN.
For questions about these Terms, contact support@host.video.